dignity

More Than a Typo: When Customer Service Becomes a Matter of Dignity

A misspelled cashier’s check wasn’t the real issue. In this personal column, Katina Rankin reflects on disability, customer service, and why dignity should never depend on ‘who’ is standing at the counter.

Supporting independence means empowering individuals with intellectual and developmental disabilities to make choices while receiving the support they need. Shellena Leftridge explains why dignity, self-advocacy and person-centered planning matter.